Refund Policy
Welcome to TheHumanityProject! We are committed to customer satisfaction. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy governs your right to seek a refund after making a purchase through our website, thehumanityproject.sbs, or at our physical location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please contact us at +44 20 7946 0958 before initiating a return.
Refunds
Once we receive your item, we will inspect it and notify you on the status of your refund after the inspection is completed. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958.
Non-Refundable Items
Certain items are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept returns for any customized items, or gift cards. If you have any concerns regarding a perishable item such as a pizza or another meal you’ve ordered, please contact us immediately, as we place customer satisfaction first and will do our best to resolve your concerns.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as pizzas), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email to initiate the process.
Cancellations
If you need to cancel your order, please do so as soon as possible. If the order has already been dispatched for delivery, we may not be able to cancel it. In such cases, please follow our return process once you receive the item.
Last Updated
This policy was last updated on March 30, 2023.